DeKalb 311 Citizen Help Center Presentation | Citizens' Council Orientation & Gov’t Academy (2026)

DeKalb County 311 presentation · July 24, 2026

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Introduction and mission of 311

Presentation

0:09 → 0:47(38s)

Amaris Sawyer (Director, 311) introduced herself and framed 311s mission: to give DeKalb County residents access to county resources through accurate information, transparency, and responsiveness.

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Amaris Sawyer, director of DeKalb Countys 311, presented an overview of the call centers mission, staffing, budget (about $1.2 million), services (including direct support for Code Compliance and business/alcohol licensing), and plans for a mobile app and AI chatbot to improve transparency and service delivery.

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