Officials press for stronger EOC communications and backup dispatch after storm
Following severe winter-weather communications failures, police, fire and emergency-management officials urged clearer EOC activation criteria, backup PSAP options and tabletop training. Staff offered an SOP addendum and recommended requesting state resources and grant funding for EOC upgrades.
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Officials told the committee that during the recent blizzard telephone systems and cellular networks were overwhelmed and that the lack of a centralized EOC hampered early response coordination. Police and emergency officials described how overflow routing to the state 911 system can divert calls and that, in catastrophic scenarios, state 911 partners typically divert to neighboring centers such as New Bedford and may deploy a trailer to restore service.
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