Committee hears confusion about auto‑replenish setup; members request fallback payment feature
Staff explained the auto-replenish option for commercial accounts, saying users must opt in and select a default card; members reported account-holders receiving citations despite having cards on file and asked staff to add an automatic secondary-card fallback to future upgrades.
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Staff told the committee that auto‑replenish is an opt‑in feature and requires the account holder to select the card and threshold amounts that trigger a recharge. "You get to select which 1 you want me to go into," a staff member said, describing how account owners choose their default card.
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