Sandpoint IT manager outlines cybersecurity, SCADA work and staffing needs
City IT manager Ben Parker summarized his first year: a SCADA overhaul, cleanup of Office 365 accounts to reduce costs, Intune automation, WatchGuard bodycam migration, and plans for COOP and AI policies. He said the two‑person IT team handled roughly 750 tickets in the past year.
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Ben Parker, Sandpoint's city IT manager, gave the council a year‑in‑review that highlighted infrastructure stabilization and security work. He said his first tasks included completing a midstream SCADA upgrade for water and wastewater systems, cleaning up old Office 365 accounts to reduce per‑user costs and moving teams toward SharePoint to control storage growth.
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