Big Flat water operator reports software rollout, new customers, and few glitches

Mar 12, 2026

Water Operator Rich Hiter told the council the water project is progressing, new customers are being added, and the city used a new meter‑reading software for April bills for the first time; he said there were "a few glitches" but that it was "so much better & faster now."

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Rich Hiter, the city's water operator, reported to the council that the water project is moving along with only a few problems and that new customers are being added occasionally. He told the council staff used new meter‑reading software for the April bills for the first time and that the system experienced "a few glitches but so much better & faster now."

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