High Point explains leak-alert thresholds and response protocol
City staff said the leak-alert system flags 48 hours of continuous consumption and monitors a higher 40 cubic-feet-per-hour breakpoint that can trigger a field visit; staff has analyzed roughly 10,000 events and sent over 4,000 notifications.
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During a Sept. 16 Tech Committee presentation, Jeremy Coble described how High Point's advanced metering infrastructure detects continuous water consumption and how the city determines when to notify customers.
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