Committee ratifies Avaya change orders for customer callback and additional lines

The Finance Department asked the committee to ratify change orders and purchase orders awarded to Avaya for additional phone lines and an intelligent callback/call-management system used by the customer water and sewer application. Staff described the callback feature as a convenience that allows customers to request a callback instead of waiting on hold. After brief clarifying questions — including a correction that the relevant application is the customer water and sewer application — a commissioner moved, another seconded, and the motion carried on a voice vote.