Public Works says 311 technology issues cause confusing 'case closed' messages; fixes underway
Department leaders told the committee that case-merging and automated notification problems between Public Works and Houston's 311 system can send misleading 'case closed' messages; staff are working with HITS and 311 to improve transparency.
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Council offices raised constituent complaints that 311 sometimes reports a case as closed even when a related abatement or enforcement action remains in progress.
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