City staff outline HEART program to coordinate trained employees for disaster response
The Department of Neighborhoods briefed the Resilience Committee on HEART (Houston Employee Response Team), a citywide staffing model to train and deploy non–tier-1 employees for disaster recovery in coordination with OEM; DON cited a new AP (AP 2-24) and described the program's mission and structure.
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Roman Aguilar, who identifies himself as the city's Chief Service Officer for Volunteer Initiatives, introduced HEART as a citywide workforce readiness program to support disaster recovery. "Our mission and our strategy is to provide aid in the aftermath of disasters in coordination with the Office of Emergency Management and other City of Houston departments," Aguilar said, describing HEART as an "all hands on deck" pool of trained employees that can be assigned to emergency sites and support functions.
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