Council sets public hearing on revised utility ordinance after billing-mailing errors affect 100+ customers
Staff reported more than 100 customers missed mailed utility bills and some bills went to wrong addresses; council set a public hearing for ordinance 20-26-06 on 06/04/2026 at 6:05 p.m. to consider revisions including changes to paper-billing practices.
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Staff warned the council that a significant number of paper bills were not received by residents this billing cycle and that some mailed bills went to incorrect addresses, prompting staff to consider reducing reliance on mailed paper bills and encouraging electronic billing.
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