County IT to oversee RFP for new tag-office queue system; $300k seen as conservative estimate
County CIO said IT will provide oversight while a third party supplies development to replace the problematic QLess system; staff cited a roughly $300,000 initial estimate (RFPs previously returned $304,100 to $400,000), and commissioners said frontline staff retention and wait times are core priorities.
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Scott Wagner, Sedgwick County CIO, briefed commissioners on plans to replace or substantially modify the QLess queue-management system used by the treasurer's office. Wagner said IT will provide oversight while a third party supplies the additional implementation labor; the office's planning assumes an initial implementation cost near $300,000 and that some maintenance subscriptions will be ongoing.
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