Emergency Services proposes reorganization, reports progress on contract dispatch and new CAD quality program
Emergency Services presented a staff reorganization to reduce top‑heavy roles and improve communications/CAD support; commissioners approved the plan. Staff also reported progress recruiting contract dispatchers (four onboard so far), reduced overtime, and a new third‑party QA review that is improving call‑handling compliance.
The full story
The Department of Emergency Services asked the board on Sept. 22 to approve a reorganization that converts two senior positions and creates downstream coordinator roles to better align staffing with technology and operational needs. The plan would convert the communications manager role into a communications systems manager focused on CAD integration and convert the vacant EMS assistant chief into a second captain role while creating an hourly logistics coordinator to support surge events.
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