Officials flag provider-staffing limits when measuring service utilization
DCF staff warned utilization rates for contracted providers are hard to interpret without provider staffing context; adding detailed provider-staffing feeds would be a large reporting ask and could be phased into later work.
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The group discussed whether the dashboard should include provider capacity and utilization alongside DCF program metrics. Fred North said DCF's PI data can show counts served and utilization against contracted capacity, but interpreting those figures requires staffing context from providers.
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