Lawmakers press for more transparent workforce and caseload data
Summary
Legislators asked DCF for more frequent reporting and local breakdowns of vacancies, caseload sizes, turnover and supervisor-to-staff ratios, noting some HR data are managed by other state agencies and will require coordination.
Members emphasized workforce and caseload transparency as a priority for the dashboard. The group discussed displaying vacancies, case-load sizes, time-to-hire, retention metrics and supervisor-to-staff ratios, and emphasized that local breakdowns by county or DCF region would help identify service gaps.
Representative Foster said legislators need actionable, cross-tabulated data: "I kind of want to be able to see the dashboard and say like it's very clear to me that the legislature needs to prioritize X, Y, or Z," she said, urging the dashboard present metrics that make policy implications clear. DCF staff noted some workforce data live with state HR partners (DAS/CORE-CT) and promised to coordinate to establish feasible update cadences and data feeds.
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