Billing system upgrade blocked by meter-reader failures; city weighs vendor fixes or full reader replacement
Newton Falls suspended its VIP finance-system migration after discovering large numbers of water (and newly reported electric) meters are not reporting through the AClair reader system. Vendor data-transfer costs and long-running contract complexities mean staff are weighing a multi-year switch to Neptune readers or pursuing vendor remedial work and possible legal review.
The full story
Council approved the finance director's monthly report and received a detailed, unvarnished briefing from the city manager about a multiyear problem with the city’s meter-reading infrastructure and a stalled finance-system upgrade.
Sign up to keep reading.
Your free newsletter brings you what your city council, county, and school board discussed and decided.
Keep reading for free
Create a free account to finish this story and see the video, transcript and key details.
Continue with GoogleContinue with emailAlready have an account? Log in