Council backs city utility notification app; staff says existing system can be adapted
Council directed staff to evaluate a centralized utilities notification system after presentations from utilities and IT: an opt-in site can send email and text district-based alerts; initial use requires subscriptions and volume monitoring.
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Council heard item 72 and a short staff demonstration of an opt-in notification tool for water and utility interruptions. Gloria Perez Aveda, assistant director for the water system, said the utilities department already publishes outage maps and can consolidate messaging; the IT director noted an existing messaging product can send email and SMS and allow residents to choose which districts to follow.
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