Council backs policy suspending digital payments after repeated returned transactions
City staff explained a new policy that suspends digital payment privileges after three returned payments; customers with repeated returns will be required to pay in person by cashier's check, cashier's check or money order and may face per-return fees.
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City staff member Christie described a policy that would suspend a customer's ability to pay digitally if they have three or more returned payments. Under the proposed approach, affected customers must pay in person using cash, a cashier's check, or a money order; the city currently charges a $30 fee for each returned payment. The council voted to approve the policy 4-0.
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