Council approves $2,611.16 refund after meter assignment error in Lancaster subdivision
Town staff found meters installed in 2024 in the Lancaster subdivision had been assigned to the wrong homes. The council approved issuing a $2,611.16 refund to the resident at 130 West Raymond Avenue who had been paying a neighbor's water bill since 2024.
The full story
Utilities staff reported a billing discrepancy in the Lancaster subdivision: meters installed in 2024 were assigned to the wrong houses, causing one household at 130 West Raymond Avenue to pay its neighbor's water bill. Staff reviewed weekly and monthly utilization, verified the mismatch, and recommended a refund.
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