Residents' high sewer bills and contractor hookups flagged for review
Council members discussed several customer reports of unusually high sewer bills tied to stormwater infiltration, sump pumps and possible unauthorized contractor connections; staff agreed to inspect accounts and maps to identify causes.
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Council members described several cases where homeowners saw unusually large sewer bills after heavy rain and surmised the cause could be sump pumps, disconnected private drains or contractors tapping into the collection system. Chair summarized the concern: "last month was a real high usage" for one resident and staff offered to "come in and I'll look at your apps just in case."
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