Manager warns of water-billing errors, says meter replacements and fee changes coming
Village manager Tony reported a broad review of water accounts that found undercharged customers and meter-reading errors; he said the village will notify residents and may impose a higher flat rate for properties that refuse meter replacement to compel compliance.
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During the manager’s report, Tony told trustees the village is conducting an account-by-account review after a history of data-entry and meter-reading errors that undercharged many commercial and residential accounts. He said staff found examples of inappropriate flat-rate billing and that corrected meter reads are expected to recover revenue.
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