County schedules phone training and seeks fix for dispatch address validation problems
County staff reported that new phones are nearly deployed, scheduled a training on the phone portal, and raised a dispatch issue where business or cross-street entries in 911 calls do not populate location data; staff will meet vendor-side to resolve mapping validation.
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IT and dispatch staff told the commission that the county's new phone system is nearly fully deployed and that a vendor-led training session will be held for staff to learn portal controls and voicemail functions. The training will be recorded for those who cannot attend.
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