County OKs replacement of aging Mitel phone system and SIP service plan
The board approved a sole-source contract through a Sourcewell agreement with Gaynor TeleSystems to replace an unsupported Mitel phone system across county departments and adopt a session-initiation-protocol monthly service plan; staff said the legacy system is out of support and poses security and reliability risks.
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Modoc County approved a bid-exempt agreement with Gaynor TeleSystems via an existing Sourcewell contract to replace the county's aging Mitel phone system and move departments toward a SIP (Session Initiation Protocol) VoIP solution. Tiffany Martinez (assistant CAO) and IT staff said the Mitel system installed in 2015 is out of support and cannot be modified by county IT, raising security and reliability concerns; the suggested replacement would consolidate voicemail and call forwarding across departments and reduce recurring costs over time.
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