Townsend board to update purple-bag flyer and add QR code to clarify refunds and defects
Summary
Board instructed staff and the recycling committee to make the purple-bag flyer more user-friendly (clarify refund and defect language), add a QR code to link to RecycleSmart and the town recycling page, and pursue a short outreach video; the committee will return with materials on Oct. 13.
Board members and recycling-committee representatives discussed changes to the purple-bag outreach materials after residents reported confusion about refund and defect procedures. Carla said the existing bag flyer uses confusing language ("bag defects") and proposed clearer wording that explicitly states refunds and how residents can report torn bags.
Members also recommended adding a QR code linking to the town's recycling guidance and RecycleSmart resources. Several members suggested a short, 1–2 minute video demonstrating the truck and what belongs in curbside recycling; staff and T-Cam will pursue video production. The recycling committee will bring a revised flyer and QR-code plan to the Oct. 13 meeting for final sign-off.
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