Council approves Keystone/Voice Cloud migration despite higher recurring cost; town to split initial payments
Charlestown council approved a proposal to upgrade its court/administrative software (Keystone/Voice Cloud) with estimated one-time and first-year costs of about $95,925 and higher recurring annual costs; the migration may waive a ~$60,000 migration fee if executed now.
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The council approved moving forward with a migration from the current Keystone software to a newer Voice Cloud product offered by the same vendor. Staff said Keystone will cease enhancements to the older program and migration now would allow waiving an otherwise expected migration fee of roughly $60,000.
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