Carney amends utility code to allow limited late‑fee waivers
The board approved an ordinance allowing staff to waive late fees in narrowly defined cases (returned mail, auto‑pay setup errors), with a proposed 12‑month holding period for waivers; Finance Director Stephanie Harris said many customers with good payment histories were affected by undeliverable bills.
The full story
On Sept. 2 the Carney Board of Aldermen approved an ordinance amending code language governing delinquent billing and disconnection of service to permit staff discretion to waive late fees in limited circumstances.
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