Board asked to consider reimbursement after customers home fire left recurring auto-drafts
A customer complaint presented to the City of McComb described auto-draft withdrawals continuing after an August 2024 house fire; staff placed documentation in the board packet and the attorney recommended returning with draft policy language for a future decision.
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The work session opened with a customer complaint from Desiree Lewis reporting that recurring auto-draft payments continued after her house burned in August 2024 and that she had submitted a cutout form. Staff told the board the account was on auto draft from 08/03/2024 and that the auto-draft portion totaled $2,540.79; after deposit application the outstanding balance recorded was $1,842.93.
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