Resident urges more proactive training and adjusted hours for county Treasurer’s Office
Summary
During public comment, a resident asked the board to provide more proactive training in the county treasurer’s office and suggested later Tuesday opening hours (proposed 10 a.m.) to improve customer service and reduce clerks' redundant questions.
A resident addressed the board during public comment May 7, asking the county to move toward more proactive training in the Treasurer’s Office to reduce duplicative staff loops and improve customer experience.
The speaker proposed opening later one morning a week (suggesting a 10 a.m. opening on Tuesday) so staff could dedicate time to training and the public would still have afternoon access. The speaker said better training would reduce time county clerks spend asking deputies for information and ultimately make visits to the Treasurer’s Office more efficient.
The chair thanked the speaker and noted the comment would be entered on the public comment record; no action or motion was taken during the meeting on the request.
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