District, staff spar over Relay billing system as Medicaid documentation rules remain unchanged

Sep 28, 2026

Teachers and clinicians told Hernando County negotiators Relay’s calendar and diagnosis-code limitations have made Medicaid documentation harder and raised safety and licensing concerns; district officials said state rules require documentation regardless of billing and offered additional training support.

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District and union representatives spent much of the meeting debating a recent switch from Frontline to Relay for Medicaid documentation and billing. Matt Goldrick, director of labor relations and professional standards, said the district must "document the services you're providing" by statute whether the district bills Medicaid or not, and that the new system’s primary purpose is to ensure that documentation is in place.

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