ESA director reports state plan to centralize CDC processing to improve accuracy and timeliness
Economic Stability Administration Director James Geisen told the Kent County DHHS board that the statewide CDC program will move to a specialized processing office in September 2026 to increase consistency in accuracy and timeliness; he also reviewed KPIs, staffing pressures and that a LIHEAP payment was not issued this year due to limited funding.
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Economic Stability Administration Director James Geisen told the Kent County Department of Health & Human Services board at its Aug. 19 meeting that the statewide CDC program will move in September 2026 to a Special Processing Office within the Special Projects Bureau, a change he said is intended to "increase consistency with accuracy and timeliness." Geisen reviewed key performance indicators including promptness standards, UCL measures, SNAP and CDC accuracy rates, phone metrics and administrative hearing performance.
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