Council studies complaint alleging large overbills for a 42-unit complex
A property owner of a 42-unit complex sought nearly $99,000 in alleged overpayments; staff said spikes were linked to leaks, late fees, and meter configuration and described the city's limited credit policy and available payment-plan options.
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A property owner of a 42-unit duplex complex asked the council to consider refunding roughly $99,000 in alleged overpayments tied to unusually high bills and late fees. Staff reported the account has spikes consistent with leaks and late payments, and presented three-year usage averages to show the property's billed usage varied widely year-to-year.
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