Addison council reviews Fix It app metrics, asks vendor for usability fixes
City staff told the council the Addison Fix It app has 1,588 downloads and just over 1,100 registered users; staff emphasized a 48‑business‑hour initial response target, an average 4.2‑day close time and ongoing product‑enhancement requests to the vendor now owned by Granicus.
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The Addison City Council heard a briefing June 9 on the town's Fix It citizen-service app from Chief of Staff Sarah Keith, who said the platform launched in December 2019 and is now maintained by Granicus after several ownership changes. "The app that we use is through a software vendor called Rock Solid. This app launched in December 2019," Keith said, noting the town has had 1,588 downloads and just over 1,100 registered users.
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