Committee says billing software failures force manual fixes and hurt revenue recovery
Committee members and staff described software-table and integration failures in the ambulance billing workflow that require costly manual adjustments; staff say the subscription costs remain while key automation features are not functioning.
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Staff and a technical presenter described problems in the billing system that are preventing automatic folio creation and rate application. As the technical speaker put it, "Advanced Clips is a software," and the system "is not absorbing those correct amounts," forcing staff to manually correct tables and individual patient records.
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