Board seeks public input plan after models show substantial rate increases
Members said many residents may be unaware of capacity issues and large rate increases and asked staff to prepare broad outreach before any vote; members discussed phasing and communications tools beyond public hearings.
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Several board members stressed that the magnitude of potential rate increases means the public needs clear, early communication. Committee member (S6) warned that "not even 10% of people living in this town know that there is any issue with this," and urged the board to develop mass-notification strategies beyond a single public hearing.
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