Child support office outlines staffing change, collection challenges and performance quirks
Child support staff said they requested a position reclassification (no net increase in headcount), noted performance measures such as paternity establishment often exceed 100% because of federal‑year framing, and outlined efforts to improve arrears collections.
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A child support office representative told the committee the 2027 budget request includes a position reclassification that reflects current duties rather than adding headcount. The presenter said the change is not expected to increase staffing costs and described minor operational requests such as office chairs and timing for purchasing items between budget cycles.
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