Staff explains how high‑utilizer list was built and what metrics will be measured
Staff said the No Wrong Door high‑utilizer list was created by cross‑referencing APD, EMS and homeless management (HMIS) data with ECHO; metrics planned include reductions in repeat law‑enforcement contacts, hot‑spot reductions, and housing and health outcomes with regular reporting to council.
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Council members pressed staff for technical detail about how the No Wrong Door high‑utilizer cohort was identified and how success will be measured. David Gray (Homeless Strategies & Operations) and other staff said the list is a constellation created by cross‑referencing APD data analysts' lists with EMS/fire and the HMIS homeless database managed by ECHO.
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