Recorder to pilot county-controlled virtual help desk to handle voter calls and provide analytics
Yavapai County's recorder won board approval to pilot a virtual government help desk that uses only county-approved websites to answer routine voter and county-service questions; staff said Lauren has $25,000 in communications funds and ITS will supplement the first year.
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The Yavapai County Board of Supervisors unanimously approved a one-year pilot of a virtual government help desk for the recorder's office designed to reduce high call volume and provide data on constituent inquiries.
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