Houston Public Works sets new solid-waste KPIs, aims for 99% on-time service
Houston Public Works announced a reorganization of solid waste into Public Works and introduced eight new KPIs to shift focus from activity to results, setting a 99% on-time target for core collection services and new escalation, backlog and fleet-availability goals.
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Houston Public Works Director Randy MacKay told the Government Operations Committee that the city has reorganized solid waste into Houston Public Works and established eight new key performance indicators to measure results rather than activity. "Our target, every year moving forward from now and maybe till the end of time is 99%," MacKay said, describing the on-time performance target for core services.
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