HCA plans multi-year eligibility system overhaul to ease access
HCA said it will modernize a decade-old eligibility and account system used for PEBB and SEBB as part of its purchasing strategy to reduce administrative burden and help clients keep coverage under new federal rules.
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Agency leaders said modernizing eligibility and enrollment systems is a high priority to make applying for and retaining benefits less burdensome as federal policy changes take effect. HCA described a multi-year project to update an eligibility and account system used for PEBB and SEBB, emphasizing that customer experience — getting and keeping benefits — will be a key metric of success.
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