EMS reports training, call volumes and billing work; board discusses collections and RFP

Apr 14, 2026

Dallas County EMS reported 776 calls in the quarter, 63 transfers out, numerous staff trainings and a plan to pursue a collections contract; staff said prior billing vendor coding errors were discovered and are being corrected.

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Dallas County EMS Director Kristen Brady briefed the board on training, call volumes and billing matters. Brady told the board the service completed a mini‑conference with about 60 participants, provided CPR and pediatric certifications and hosted 32 students in recent training sessions. "We had our mini conference in March ... we had probably close to 60 participants," Brady said. She reported first‑quarter calls for service totaled 776 and that EMS made 63 transfers out of the Dallas County Hospital.

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