Board approves OpenGov permitting system, citing improved customer service

Development Services presented a proposal to replace the county’s CitizenServe permitting software with OpenGov in a six‑year contract that staff said will cost roughly $1.2 million over the term, including an $84,000 integration payment. Mark Lisonbee said staff evaluated multiple vendors and favored OpenGov for its modern interface, 24/7 self‑service, messaging features, and unlimited user licenses for county staff and partner agencies. "This will actually give us the opportunity to assign that to that particular fire reviewer," Lisonbee said, describing benefits for permit review and accountability.