IT director recommends new help-desk system; board approves contract
County IT staff recommended replacing the existing help-desk system with a new ticketing and inventory product (vendor listed in the packet) at an annualized cost of $11,940 for the initial purchase; staff said the vendor offered nine months free service to ease migration and projected renewal costs of about $23,000.
The full story
The county's IT director presented a three-year agreement for a new help-desk ticketing and inventory system to replace the county's current product. Staff said the vendor offered nine months of free service to buy out the remainder of the county's current contract and ease migration; the item was presented as a cost-saving move given projected renewal pricing for the replacement product.
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