Malden & Jenkins operational assessment finds inconsistent SOPs, aging facilities and gaps in performance tracking
A phase-one operational assessment covering 13 city departments gave an aggregate maturity score of 2.5, cited inconsistent policies, manual payroll processes, aging facilities and outdated equipment, and recommended standardizing SOPs, KPIs and a capital planning process.
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Consultants from Malden & Jenkins presented a phase-one operational performance assessment to Columbus council and said they met more than 180 employees while doing interviews and job-shadowing across 13 departments reporting to the city manager.
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