Committee urges coordinator to pull dispatch data; chiefs advancing countywide response software
Committee members told the new coordinator to assemble missed-call and response metrics from dispatch systems and NEARS reports; chiefs reported they are close to implementing a shared response-management vendor to improve data and reporting.
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Members repeatedly pressed that the coordinator must collect hard dispatch and response data to identify daytime staffing and unanswered-call gaps. Several chiefs said their software feeds and emails provide the raw information the county needs; one chief explained that many departments' report systems feed into the federal NEARS reporting database.
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