County approves cybersecurity training, help-desk tools and dispatch-alert maintenance contracts
The board approved renewal of several IT and public-safety support contracts: KnowBe4 cybersecurity training (renewal), Locution dispatch alerting maintenance (one-year renewal), and Freshworks Freshdesk help-desk portal ($5,610 for one year). County IT staff emphasized continuity and training benefits.
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Saint Joseph County IT and 911 staff presented a package of routine renewals and a new help-desk proposal. The county renewed its KnowBe4 cybersecurity training platform used for phishing-exercise campaigns and user training, and approved a one-year renewal for Locution automated station alerting software for fire and EMS dispatch. IT staff also presented a Freshworks (Freshdesk) help-desk portal proposal to replace the free version the county had used; the one-year price presented was $5,610.
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