PACT program reports increased behavioral-health dispatches after improved coding; 65% of on-scene calls resolved without hospitalization
The county's PACT program reported 818 dispatch-identified behavioral-health calls in 2025 (up from ~470 in 2024, largely due to improved coding), 1,300 total encounters and 249 unique individuals served; the program highlighted braided funding and workforce retention challenges.
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Raleigh, PACT program administrator, presented the program's 2025 annual report, highlighting improved cross-system coding that increased recorded behavioral-health calls to dispatch and improved measurement of need. Raleigh said 818 behavioral-health calls were identified from dispatch across participating jurisdictions and that PACT provided nearly 1,300 encounters to 249 unique individuals, 164 of whom were new to the program in 2025.
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