Audit review finds Rental Ready program workable but recommends stronger documentation and CityWorks integration
Auditors and staff reviewed the Rental Ready licensing and inspection program and recommended strengthening inventory controls, enhancing CityWorks reporting, integrating GIS, and clarifying the online complaint process; staff noted limits on anonymity where unit-level contact identifies a renter.
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Auditors reviewed the Rental Ready licensing and inspection processes and told the committee that landlords report rental units during initial licensing and renewals and that inspection results are recorded in CityWorks. The audit recommends stronger validation of inventory controls, clearer licensing disclosures, and improved documentation and performance measures as CityWorks enhancements roll out.
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