Parks staff plan RFP to replace RecTrac after accessibility and usability problems
City parks staff said the decades‑old RecTrac system is no longer meeting staff or public needs—including WCAG accessibility requirements—and an RFI has led to plans to issue an RFP within weeks to procure replacement recreation management software.
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City parks staff told the advisory board that the department completed a request for information (RFI) after a year of staff training on the existing RecTrac system and concluded the platform is not meeting operational or accessibility needs. Staff said the RFP will be detailed to ensure vendors demonstrate security, accessibility (WCAG) compliance and relevant municipal experience, and that reference checks with other municipalities will be part of the process.
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