Human Services staff report Netsmart system problems and CLTS dashboard data errors

Dec 15, 2025

Oneida County staff told the Human Services Committee Dec. 15 they have documented recurring problems with the Netsmart medical-records system and are working with the vendor; they also provided an update on data errors that produced misleading figures in the Children’s Long Term Support dashboard.

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County Human Services Director Beth Hoerchler updated the committee Dec. 15 on persistent problems with the county's Netsmart medical-records system and on data issues affecting the Children’s Long Term Support (CLTS) dashboard.

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