Council OKs $282K AI call‑taking system for emergency communications center
The council approved a five‑year purchase of an AI call‑taking solution (AVA/CORA) for up to $282,395.27 to handle non‑emergency calls and assist dispatchers; staff said the system will alert and transfer calls that become emergencies and is funded from the emergency communications district fund.
The full story
Oak Ridge City Council on Wednesday approved a resolution to purchase an AI call‑taking and decision‑support system from Insight Public Sector for up to $282,395.27 over five years, with year‑one funding budgeted in the emergency communications district fund.
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