DMAS outlines member communications, health plan comparison tools and outreach channels
DMAS staff described member communications (mailings, new mom letter, plan comparison chart), MCO portals, phone and community outreach strategies, and asked the subcommittee for help identifying ways to improve language and physical access to services for vulnerable communities.
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Carla Callahan and Heath Kirby explained how DMAS and contracted MCOs communicate plan benefits and enhanced services to members. Callahan described mailed materials and online resources and said DMAS posts comparison charts on the Virginia managed care website and coordinates with enrollment brokers and MCO portals to push targeted information.
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